The Modern Voice-of-Customer Alternative to Qualtrics & Medallia.

Looking for a next-generation VoC platform? Meet BeHeard – an AI-powered solution delivering faster insights, easier use, and greater value for enterprise.

Proven & Trusted

Join the industry leaders who have switched to BeHeard for a more modern VoC solution.

Why Switch to BeHeard?

You’re likely familiar with Qualtrics and Medallia – now see what a modern alternative can do. BeHeard was built from the ground up for comprehensive Voice of Customer programs, not as an add-on or afterthought. It’s the intuitive, agile platform that today’s customer-centric teams demand.

            I just sat down to eat, but all of the tables are still wet
        
            Oh no! I am so sorry to hear that. I will let the store manager know immediately and we will ensure the tables are dried better after they are cleaned.
        
            Thank you, I would greatly appreciate that.
        
            Of course! If you don't mind me asking, how was the service when ordering today?

BeHeard vs. Competitors

Faster Implementation

Go live in weeks. BeHeard is quick to deploy and easy to onboard, whereas Qualtrics/ Medallia often require long, complex implementations and extensive training.

AI-Driven Insights

Intelligence out-of-the-box. BeHeard has AI analytics at its core, automatically surfacing insights. Competitors often rely on add-on modules or manual analysis to derive meaning from data.

User-Friendly Experience

Built for business users. CMOs and their teams can self-serve with BeHeard’s intuitive interface. Legacy platforms tend to be more complex, often requiring specialist admins to operate.

All-in-One VoC Solution

Surveys, focus groups & more in one platform. BeHeard unifies surveys, digital focus groups, feedback analytics, and testimonial management. Alternatives may need multiple modules or separate tools to match the same breadth of capabilities.

Greater Value

Lower total cost. BeHeard offers transparent pricing and a lower total cost of ownership. Qualtrics and Medallia are known for higher costs and add-on fees – with BeHeard you achieve more ROI for your budget.

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Enterprise-Grade & Supported

Real-time insights including inferred NPS and CSAT

Our AI insights deliver inferred NPS and CSAT for every customer conversation, so you can keep customer conversations… human.

Shape your customer experience and shield your brand in real-time

Win users back right then and there

Our considerate AI agent automatically wins customers back within your brand policy when we sense low inferred CSAT customer conversations. All without disturbing your team.

Drive advocacy in real-time

Whether its capturing a testimonial, driving a public review, or even capturing a selfie for social media, our agent instantly senses and converts happy customer conversations to advocacy for your brand.

Shape your CSAT for each customer as it dips

Our always-on agent connects your digital and physical world, turning every tap into a chance to listen, act, and build loyalty — before frustration spills online.

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Book a demo and see the power of Beheard

Ready for a Better VoC Platform?

Schedule a personalized demo to see how BeHeard outperforms your current solution. Make the switch with confidence and start accelerating your customer insights.

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