No Portals. No Apps. Just Action.
Stop Collecting Feedback. Start Driving Revenue.
BeHeard is the SMS agent platform that drives repeat business, recovers unhappy customers, and captures feedback in real time—automatically.
Why Replace Email with SMS?
Average Email Open Rate: 21%
Average Text Open Rate: 99%
Average Email Reply Rate: 0.6%
Average Text Reply Rate: 45%
Select Your Agent
Feedback Agent
Capture sentiment, safely.
Collects feedback via SMS
Analyzes emotion and urgency automatically
Routes to Winback Agent or Proactive Agent flow based on tone
“How was your visit today?”
✓ Fast data collection
✓ Built-in analysis engine
✓ But we don’t stop at “collecting”
Winback Agent
Identifies negative sentiment in real time
Sends apology texts, discounts, and recovery offers instantly
No human intervention needed
“We’re so sorry! Enjoy 20% off your next visit.”
✓ Response time: Seconds (vs hours manually)
✓ Higher recovery rate, lower support burden
Proactive Agent
Drive repeat purchases before your customers even think to ask.
99% SMS open rate
Reply-based, not click-based: no links, just conversions
Triggers messages from your POS, CRM, or loyalty platform
Great for: upsells, lapsed customers, time-sensitive offers, SMS focus groups
“Come try our new item—$5 gift card for your feedback.”
✓ Outperforms email 30:1
✓ Used by growing QSR, Retail, Hospitality, and Membership brands
Built for Growing Brands
Made for multi-location QSR, Hospitality, Retail and Membership Businesses.