Proof of consent

Message content

Message 1: Restaurant A: We would love to hear more about your dining experience. Would you tell us how everything went?

Message 2: Restaurant A: We are sorry to hear you had a poor experience. We will be sure to route your feedback to our management team. As a token of our appreciation for your feedback and to make it up to you, we would like to offer you a 10% discount on your next visit. We hope you will give us another chance to provide you with the exceptional service and dining experience we strive for. Please feel free to reach out if there’s anything else we can do to make things right.

Additional information

There is a QR code on every table that users can scan and start a conversation with the restaurant. Once the user scans, a pre-canned MO text message is ready to send to the restaurant. Once the message is sent, a bidirectional conversation is initiated to listen to the user's feedback and respond / action it appropriately. The opt-in CTA looks like this: https://docs.google.com/document/d/1GULE5BpaGWIe54PYpTKAa0a9wpzrJLV1ts28gS0QAqw/

User-initiated contact

Users opt in to BeHeard messages always and only by first texting one of our numbers. This action constitutes both consent and proof of consent for us to respond to that specific conversation.
We respond to the user only with messages specific to their outreach. We do not send messages outside unrelated to user-initiated messages.

BeHeard Feedback Dialog:

Want to leave feedback about your experience? Scan the QR code or Text "SAMSFEEDBACK" to 1-877-629-3320 to reach our agent.

Message frequency will vary.

Message and data rates may apply.

Reply HELP for help or STOP to cancel.

Terms: https://www.gobeheard.com/smsterms