AI-powered Voice of Customer

Replace surveys with AI that drives advocacy from happy customers, recovers lost customers, and drives your revenue. In real-time.

Continuous, Actionable Customer Feedback Conversations

Always-on conversations for continuous audience feedback

BeHeard’s considerate AI agent follows your brand tone, is empathetic, and available 24X7, so you don’t have to be.

Ask nuanced follow-up to get deep insights. Don’t ship static quesitons 

Unlike feedback surveys, our AI agent responds to customer feedback, enabling you to capture nuance and depth, right then and there.

Real-time insights including inferred NPS and CSAT — without asking

Our AI insights deliver inferred NPS and CSAT for every customer conversation, so you can keep customer conversations… human.

Win customers back right then and there

Our considerate AI agent automatically wins customers back within your brand policy when we sense low inferred CSAT customer conversations. All without disturbing your team.

Drive advocacy in real-time

Whether its capturing a testimonial, driving a public review, or even capturing a selfie for social media, our agent instantly senses and converts happy customer conversations to advocacy for your brand.

Shield your brand and shape your CSAT for each customer as it dips

Our always-on agent connects your digital and physical world, turning every tap into a chance to listen, act, and build loyalty — before frustration spills online.

Shape your customer experience and shield your brand in real-time

Create projects, set goals, let our AI do the rest

Reply to all social media, listen and act on customer feedback within our policy, answering FAQs from web, test our messaging and positioning for the new website — our AI can handle it all. Just say the word(s).

Provide access to your tools and our agent will use them to get work done

Once you set a project, set a budget, timeline, and give access to the platforms our agent needs to autonomously get things done. We’ll move it from words to actions using all the capabilities already in your organization, from CRM to social.

Chat with your project to get custom reports in real-time

Simply talk to your data and get custom insights in real-time. Every report is generated live to answer your questions, drive actionable business insights, and visualizations that you can instantly share with your team.

Create projects, provide access to your tools, and let our AI do the rest