Automagically shape every customer’s experience. In real-time.

Our considerate AI empathizes with every customer, reports to the business, and closes the loop to boost your brand. Instantly.

Continuous, Actionable Customer Feedback Conversations

Always-on conversations for continuous audience feedback

BeHeard’s considerate AI agent follows your brand tone, is empathetic, and available 24X7, so you don’t have to be.

Ask nuanced follow-up to get deep insights 

Unlike feedback surveys, our AI agent responds to customer feedback, enabling you to capture nuance and depth, right then and there.

Real-time insights including inferred NPS and CSAT

Our AI insights deliver inferred NPS and CSAT for every customer conversation, so you can keep customer conversations… human.

Win users back right then and there

Our considerate AI agent automatically wins customers back within your brand policy when we sense low inferred CSAT customer conversations. All without disturbing your team.

Drive advocacy in real-time

Whether its capturing a testimonial, driving a public review, or even capturing a selfie for social media, our agent instantly senses and converts happy customer conversations to advocacy for your brand.

Shield your brand and shape your CSAT for each customer as it dips

Our always-on agent connects your digital and physical world, turning every tap into a chance to listen, act, and build loyalty — before frustration spills online.

Shape your customer experience and shield your brand in real-time

Deep research without the operational overhead

Focus groups — automated from recruiting to rewards

Our AI integrates with your system of records to automagically pull the right customers, recruit them for concept testing, ask nuanced questions post the stimulus, and issue incentives. All without your team having to do things manually.

Real-time insights to shape business decisions

Share raw conversations, reviews, transcripts, survey results, and more to extract actionable insights — no jargon, just ground truth.

Dynamic, always-on insights for your changing business needs

Intercept web traffic, store traffic, customers, and even prospects to get continuous insights to pressing business questions as they arise. Ask business questions, and leave our AI to do the rest.

Unique messages for each of your unique customers to drive retention

Integrate your systems of record for customer signals

Based on each customer’s history and context with your brand, BeHeard will influence or even power each outbound message, as if you were individually sitting with each customer to bring them back in.

Next Best Action

With deep context, our considerate AI drives the Next Best Action for each customer, be it issuing promo codes, education of new products and services, or more.

Vibe marketing

With our project dashboard, your marketing team will be able to set projects, and have BeHeard execute automatically. Be it increasing awareness, running research, driving retention, or advocacy — our AI will run unique messages for your needs while accounting for each customer.