The AI agent for customer marketing
Amplify Customer Voice to Ignite Loyalty & Drive Growth. Turn satisfied customers into powerful advocates, fostering retention and uncovering cross-sell opportunities.
Customer-Obsessed Marketing Teams
powered by Beheard
Platform Features Designed for the Marketer in You
Amplify Customer Voice, Everywhere
Engage your customers where they are, seamlessly. Distribute conversational feedback requests, review prompts, and loyalty check-ins via email, web, in-app messages, or SMS. Reach your customer base on their preferred channels for maximum engagement, helping you gather vital product insights, boost authentic reviews, and drive retention."
Cultivate Advocacy & Retention in Real-Time
Gain an instant pulse on your entire customer base. Watch ongoing customer sentiment, NPS, and CSAT scores roll in on live, intuitive dashboards. Track vital metrics like customer health, advocacy potential, and churn risk indicators instantly. This empowers your team to proactively identify happy customers for review generation, engage at-risk accounts for retention, and pinpoint cross-sell opportunities.
AI Insights for Customer Growth & Retention
Dive into customer conversations with powerful AI analytics. BeHeard automatically analyzes open-ended responses from your customer base to detect real-time sentiment, identify trending product feedback, and highlight unmet needs. This empowers your team to swiftly identify potential advocates for reviews, flag retention risks, and uncover cross-sell opportunities—all without tedious manual effort.
BeHeard vs. Traditional Platforms
In today's fast-paced enterprise environment, generic survey tools simply can't keep up. BeHeard is purpose-built as an AI-powered Voice of Customer (VoC) platform, engineered to deliver not just data, but actionable intelligence at scale. We combine unparalleled ease of use with robust, enterprise-grade analytics and dedicated partnership, ensuring your feedback programs drive measurable impact.
Actionable Insights vs. Overwhelming Raw Data
Stop sifting, start acting. Traditional tools burden your team with undifferentiated information. BeHeard's AI Insights Engine delivers real-time, AI-driven analysis out-of-the-box. Automatically detect sentiment, pinpoint trending topics, and surface critical opportunities or risks, transforming complex feedback into clear, actionable insights for rapid decision-making.
Enterprise-Grade Power vs. Limited Functionality
Your enterprise demands more than basic feedback collection. While one-size-fits-all tools fall short, BeHeard is engineered for rigorous enterprise demands. Benefit from advanced security protocols, robust data privacy compliance, and unparalleled scalability to effortlessly handle millions of customer conversations. Our platform provides a reliable, secure, and future-proof solution for high-volume feedback programs.
Dedicated Support vs. Doing It Yourself
Your success is our priority. Unlike traditional providers who leave you to navigate complex programs alone, BeHeard offers dedicated, proactive customer success guidance. Your Customer Success Manager acts as an extension of your team, providing expert insights, best practices, and timely support. We partner with you from launch through ongoing optimization to ensure your VoC program continually drives maximum impact.
Real-time insights including inferred NPS and CSAT
Our AI insights deliver inferred NPS and CSAT for every customer conversation, so you can keep customer conversations… human.
Ready to See It in Action?
Request a personalized demo of BeHeard’s enterprise feedback platform today, and experience how fast and insightful customer listening can be.