The AI agent for customer experience
Transform Customer Feedback into Actionable Insights. Capture authentic customer conversations to drive retention, elevate NPS/CSAT, and foster deep customer empathy & value.
CX Leaders Driving Unrivaled Retention
powered by Beheard
Platform Features Designed for the Deeper Customer Understanding
Connect with Customers, Across Every Channel
Connect with your customers seamlessly, wherever they are. Distribute conversational feedback requests, satisfaction surveys, or proactive check-ins via email, in-app messages, web widgets, or SMS. BeHeard ensures you reach customers on their preferred channels for maximum engagement, empowering your team to listen attentively, foster empathy, and drive higher retention by understanding their needs across their entire journey.
Real-time Customer Health & Retention
Gauge customer satisfaction and sentiment continuously across their journey. Watch feedback and key performance indicators roll in on live, intuitive dashboards. Track vital metrics like customer CSAT, overall NPS, and customer health scores instantly. This gives your team the power to proactively address issues, personalize customer journeys, and demonstrate immediate impact on retention and customer value to stakeholders.
AI Insights for Deeper Customer Empathy
Dive deep into customer feedback and conversations with powerful AI analytics. BeHeard automatically analyzes open-ended responses from your customer base to detect real-time customer sentiment, identify core pain points, and highlight value drivers. This empowers your team to proactively address issues, improve the customer journey, and solidify retention – all without tedious manual effort.
BeHeard vs. Traditional Platforms
In today's fast-paced enterprise environment, generic survey tools simply can't keep up. BeHeard is purpose-built as an AI-powered Voice of Customer (VoC) platform, engineered to deliver not just data, but actionable intelligence at scale. We combine unparalleled ease of use with robust, enterprise-grade analytics and dedicated partnership, ensuring your feedback programs drive measurable impact.
Actionable Insights vs. Overwhelming Raw Data
Stop sifting, start acting. Traditional tools burden your team with undifferentiated information. BeHeard's AI Insights Engine delivers real-time, AI-driven analysis out-of-the-box. Automatically detect sentiment, pinpoint trending topics, and surface critical opportunities or risks, transforming complex feedback into clear, actionable insights for rapid decision-making.
Enterprise-Grade Power vs. Limited Functionality
Your enterprise demands more than basic feedback collection. While one-size-fits-all tools fall short, BeHeard is engineered for rigorous enterprise demands. Benefit from advanced security protocols, robust data privacy compliance, and unparalleled scalability to effortlessly handle millions of customer conversations. Our platform provides a reliable, secure, and future-proof solution for high-volume feedback programs.
Dedicated Support vs. Doing It Yourself
Your success is our priority. Unlike traditional providers who leave you to navigate complex programs alone, BeHeard offers dedicated, proactive customer success guidance. Your Customer Success Manager acts as an extension of your team, providing expert insights, best practices, and timely support. We partner with you from launch through ongoing optimization to ensure your VoC program continually drives maximum impact.
Real-time insights including inferred NPS and CSAT
Our AI insights deliver inferred NPS and CSAT for every customer conversation, so you can keep customer conversations… human.
Ready to See It in Action?
Request a personalized demo of BeHeard’s enterprise feedback platform today, and experience how fast and insightful customer listening can be.