Turn Customer Feedback Conversations into Revenue.
Turn SMS into your highest-performing channel.
BeHeard uses AI to engage customers, protect your brand, and drive incremental revenue—on autopilot.
Our suite of AI Agents at your Service
Specialized AI agents designed to maximize customer engagement and boost your bottom line.
Listen deeply. Learn constantly.
Glow captures the emotional pulse of your customers—turning everyday feedback into strategic insight.
Core Capabilities:
Gathers rich feedback via natural SMS chats
Spots sentiment shifts and hidden pain points
Amplifies positive experiences to public platforms
Turns raw voice-of-customer into clear business intel
Always on, in any language
Protect your brand. Win detractors. Instantly.
Ember detects friction before it hurts your brand, turning frustration into loyalty by reflecting your brand’s knowledge and policies in real-time.
Core Capabilities:
Detects negative sentiment in real-time
Resolves issues instantly with company-aligned knowledge and policies
Sends credits, offers, or apologies using customer history
Converts unhappy guests into advocates
Makes every guest feel seen, heard, and valued
🔆
Glow
🔥
Ember
Drive sales with hyper-personalized outreach.
Spark turns quiet guests into repeat customers—driving revenue through personalized, well-timed outreach.
Core Capabilities:
Orchestrates follow-ups based on guest behavior and loyalty data
Sends upsells, promos, and reminders via high-converting SMS
Reactivates lapsed customers with journey-aware nudges
Integrates with POS and CRM systems for true personalization
✨
Spark
How it Works
An AI-native system that transforms guest conversations into a real-time growth engine.
BeHeard isn’t layered on top of your operation—it becomes part of it. From the moment a guest scans a QR code or places an order, our system listens, understands, and acts with precision and empathy.
No apps. No downloads. Just natural conversation on the highest performing channel, SMS.
📍 Physical Entry Points
Turn walk-ins into a conversation.
Place QR codes or NFCs at key touchpoints to spark real-time guest interactions — no app needed. These prompts reimagine feedback as conversation, helping you capture insights, resolve issues, and build loyalty on the spot.
🔗 Digital Entry Points
Integrated, invisible, and always on.
BeHeard connects with your POS, CRM, loyalty, and more — triggering personalized outreach at the right time. From follow-ups to friction fixes, every message is context-aware and data-driven.
⚡ Branded AI Agent
Trained on your voice. Powered by your knowledge.
Built just for your brand, this AI agent learns your tone, policies, and guest history — so every message feels natural, personal, and on-brand. Whether it’s feedback, a complaint, or a re-engagement nudge, it speaks your language.
📊 AI-Powered Dashboard
Talk to your data. See what matters. Act instantly.
See live guest conversations, Inferred NPS, CSAT, and more — filtered by customer segments, location, or behavior. And it’s not just charts: you can chat with your data and get cuts based on your role as a CMO, GM, or analyst. No data team required.
What you get
Clear outcomes, immediate ROI, and a direct line to your guests.
BeHeard delivers more than insights—it drives revenue, loyalty, and reputation lift on autopilot. Here’s what changes when you turn on the system.
🧠 Smarter Customer Intelligence
Unlock high-fidelity feedback that goes beyond scores. See what guests really think—and why—across moments, locations, and cohorts.
🔁 Higher Retention, Lower Churn
Turn lost guests into loyalists with dynamic, policy-aware winbacks delivered at the perfect moment.
💵 Revenue, on Repeat
Drive incremental sales with personalized, timely offers proven to outperform email and ads 30:1.
🛡️ Built-In Reputation Shield
Catch problems before they become 1-star reviews. BeHeard defuses friction in the moment—and shows guests you care.
Tailored for your business
Our platform is customized to meet the unique needs of various industries, delivering specific solutions for your business challenges.
🍽️ Restaurants
Turn guests into regulars with smarter conversations.
Deliver a better experience every time — with instant feedback, proactive recovery, and timely re-engagement, all over SMS.
Catch issues before they hit Yelp or Google Reviews
Turn happy moments into glowing public reviews
Launch targeted offers based on visit history and loyalty
Win lapsed guests with automated, journey-aware nudges
Drive repeat visits by making every guest feel heard
🛍️ Retail
Bring the magic of personalization to every aisle.
Engage shoppers in real time, boost conversion, and keep them coming back — all with smarter, more personal SMS moments.
Capture feedback while customers browse or buy
Trigger offers and promos based on purchase history
Send tailored win-back campaigns to lapsed shoppers
Recommend products that actually match customer tastes
Grow loyalty by turning transactions into conversations
🏢 Property Management
Happier tenants. Faster tours. Less hassle.
From leasing to living, we help you stay ahead with smart automation and real-time communication.
Convert leads into tours with automated follow-ups
Gather real feedback to improve tenant retention
Nudge delinquent tenants with respectful outreach
Keep residents in the loop on maintenance requests and updates
Make every interaction feel personal — without adding to your team’s workload
📦 Direct-to-Consumer
From first click to lifelong fan.
Turn every interaction into a relationship — with smart, personalized messaging that drives loyalty and lifts LTV.
Capture feedback right after purchase to improve CX
Launch automated campaigns based on behavior
Protect your brand with real-time intercepts before bad reviews go public
Re-engage lapsed customers — automatically
Deliver tailored product nudges that actually convert